What is a WhatsApp chatbot and do you need one

A WhatsApp chatbot is software that answers messages automatically, any time of day.

What it does well Answers common questions, collects names and requirements and books appointments.

What it should not do Handle upset customers or complex negotiations. Always offer a way to reach a person.

Do you need one? If you reply to the same five questions every day, a chatbot will probably pay for itself within a month.